2022-03-07 21:15:12
Good morning all;
You must have noticed a slowness in technical support which is due to a better internal organization in order to better satisfy you; this malfunction will be corrected no later than Wednesday,
Also we want to take this opportunity to tell you that in order to allow us to serve you better, it would be good to use only one channel at a time to inform us of your complaints!
Regarding complaints about card debits without delivery of USDT, please note that this is not due to our site but to the banking network with Visa or Mastercard, this sometimes even exists with ATMs (you are debited without receiving the money ), when we receive your complaint in this case, we send it to our bank which verifies and sends us a return if our bank lets us know that they have received we update your order otherwise we cannot pay it is enough logic, we are not anarqueurs for those who believe it! We therefore advise you to follow your orders well and provide us with the correct ID, if the ID is not correct the bank will say that it has not received!
To know that our site has approved your payment, you must receive "order paid notification" by email or Telegram, if you have not received the "order paid notification, please note that your payment has not yet been received by our site, or our bank received it and did not notify us;
In any case, know that you can request a refund from your bank but it takes 30 days according to the procedures of VISA or Mastercard, because it requires a reconciliation between the banks connected to VISA or Mastercard,
Regarding identity verifications currently we only verify 200 users in the waiting list per day, our goal is not to sell only but to satisfy our customers, card verifications will be accelerated and all cards from verified accounts will be processed!
Nevertheless, we apologize for any inconvenience caused, God bless you in your business!!
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